Shipping policy

SHIPPING POLICY

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Updated on September 15, 2026

OVERVIEW

This Shipping Policy applies to online orders placed with Box Jellyz Hawaii. Any and all orders that have a title marked with "[Pre-Order]" will follow the Pre-Order Policy and not the Shipping Policy layed out below.

1 - ORDER PROCESS

Please allow up to 3 business days for your order to be processed.

While many orders may ship sooner, processing times can vary depending on order volume, product availability, holidays, and other circumstances.

Once your order has shipped, you will receive an email with your shipping confirmation and any available tracking information.

2 - SHIPPING RATE

Shipping rates are calculated based on your order and will be displayed at checkout before your purchase is completed.

2.1 - Shipping & Delivery

Delivery estimates provided at checkout or by the shipping carrier are estimates and may be subject to delays outside of Box Jellyz Hawaii's control.

Once an order has been transferred to the shipping carrier, tracking information provided by the carrier should be used for the most current delivery status.

2.2 - Store Pickup

In-store pickup is available for you to order ahead of time and pick up at our location.

Orders may be picked up during our current business hours.

3 - DAMAGED, MISSING, AND/OR INCORRECT ORDERS

If your order arrives damaged during shipment, is missing an item, or you receive an incorrect item, please contact us as soon as possible at boxjellyzhawaiihelp@gmail.com with your order information.

We may request photographs or other information regarding the item, packaging, or shipment so that we can review the circumstances and work with you toward an appropriate resolution.

4 - RETURNS, REFUNDS & EXCHANGES

All merchandise sales are final once purchased.

Once an order has been placed, there will not be an option to cancel it unless approved by us. If you decide at a later point, either before or after an order has been shipped, that you wish to cancel said order, this will be denied and not allowed.

If a product is either damaged, not what you thought it would be, or if you change your mind upon receiving the product and wish to return or exchange it then this will be denied and not allowed.

In the unlikely event that a Pre-Order product has been canceled by the manufacturer or we are not able to receive the product then all orders with said product will be canceled and fully refunded.